Refund & Exchange Policy
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and tags attached.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer/brand.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@auldforge.com/.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@auldforge.com and send your item to: 1 Main Street, Gortin, Co. Tyrone BT79 8PQ.
Shipping
To return your product, you should mail your product to: The Auld Forge, 1 Main Street, Gortin, Co. Tyrone BT79 8PQ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Free shipping on orders over £100
Pricing
We may not be able to accept an order if there has been a pricing or product description error on the website. If this is the case, we will contact you by email to clarify. We cannot guarantee that we will be able to fulfil orders when placed. We will be in contact if this is the case.
